Report: SSDI Customer Satisfaction Feedback

Activity
96% Completion Rate
185
Views
161
Responses
155
Complete
6
Incomplete
Responses

1. Why did you choose our service over others?
(select all that apply)

Quality 26%
41
Price 15%
23
Expertise 40%
63
Customer support 24%
38
Could not find another company offering similar services 9%
14
All the above 29%
46
Other, please specify 18%
28
Total respondents 158
Respondents who skipped this question 1

2. How would you rate our efficiency in handling your initial inquiry?

Very fast (5) 89%
141
Fast (4) 10%
16
Average (3) 1%
1
Slow (2) 0%
0
Very slow (1) 0%
0
No initial enquiry (NA) 1%
1
Total respondents 159
Respondents who skipped this question 0

3. How did we handle your technical questions?

Every question was answered expertly to my full satisfaction (5) 68%
108
The answers were clearly communicated (4) 25%
39
I was helped just enough to understand my order (3) 1%
2
I was disappointed in the level of technical assistance (2) 0%
0
My technical questions were not answered (1) 0%
0
I did not require technical help (NA) 6%
10
Total respondents 159
Respondents who skipped this question 0

4. How would you rate the speed in which you received your test results?

Very fast (5) 87%
139
Fast (4) 12%
19
Average (3) 1%
1
Slow (2) 0%
0
Very slow (1) 0%
0
Total respondents 159
Respondents who skipped this question 0

5. How would you rate the clarity of the reporting results?

Excellent (5) 70%
112
Very Clear (4) 26%
41
Average (3) 3%
5
Difficult to understand (2) 1%
1
Terrible (1) 0%
0
Total respondents 159
Respondents who skipped this question 0

6. How would you rate the usefulness of information on our website?

Excellent (5) 53%
83
Very informative (4) 41%
64
Average (3) 5%
8
Too complicated (2) 0%
0
Useless (1) 0%
0
Did not use website (NA) 2%
3
Total respondents 158
Respondents who skipped this question 1

7. How would you compare our service to other services of this nature?

Much better (5) 28%
45
Somewhat better (4) 4%
7
About the same (3) 1%
1
Somewhat worse (2) 0%
0
Much worse (1) 0%
0
Don’t have any previous experience with any other company (NA) 66%
105
Total respondents 158
Respondents who skipped this question 1

8. What is your overall satisfaction with our service?

Very satisfied (5) 81%
129
Satisfied (4) 16%
26
Neutral (3) 3%
4
Dissatisfied (2) 0%
0
Very dissatisfied (1) 0%
0
Total respondents 159
Respondents who skipped this question 0

9. Would you recommend our service to a friend or colleague?

Definitely (5) 84%
134
Probably (4) 13%
20
Not sure (3) 3%
5
Probably not (2) 0%
0
Definitely not (1) 0%
0
Total respondents 159
Respondents who skipped this question 0

10. Comments, Questions, Improvements, Complaints?

Total respondents 68
Respondents who skipped this question 91