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Customer Service Survey

1.

How did you contact our customer service?

Phone
Email
Website chat
In person
Other, please specify

2.

Why did you contact our customer service?

Problem with product/service
Did not receive product/service
Unable to order product/service
Problem on website
Needed more information
Other, please specify

3.

How long did it take to get the problem resolved?

Immediate resolution
Less than a day
Between 1 and 2 days
Between 3 and 6 days
A week or more
The problem is still not resolved

4.

How satisfied are you with our company customer service experience?

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

5.

What could we do to improve our customer service?

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