CMA's Automated Services Satisfaction Survey

This survey aims to measure the satisfaction levels of users of the Capital Market Authority (CMA) automated services.
Kindly answer the following questions freely, as we won't be able to know your identity through the provided information. The submitted answers will be used for the purposes of enhancing the quality of CMA's automated services. Moreover, the survey won't take more than 5 minutes. Thank you very much for your time.

1. How satisfied are you with the automated service provided to you?

Completely satisfied Satisfied Neutral Unsatisfied Completely unsatisfied

2. Compared to your expectations, to what level did the automated service meet your expectations?

Much more than expected More than expected Neutral Less than Expected Much less than expected

3. Compared to your perception of perfect automated service, to what extent does the automated service provided is similar?

Almost perfect Near perfect Neutral Away from perfect Far away from perfect

4. How much do you agree with following sentences:

Matrix question empty cell	Strongly Agree	Agree	Neutral	disagree	Strongly disagree
I received the automated service in a timely manner	I received the automated service in a timely manner Strongly Agree	I received the automated service in a timely manner Agree	I received the automated service in a timely manner Neutral	I received the automated service in a timely manner disagree	I received the automated service in a timely manner Strongly disagree
I trust the automated services provided by the CMA	I trust the automated services provided by the CMA Strongly Agree	I trust the automated services provided by the CMA Agree	I trust the automated services provided by the CMA Neutral	I trust the automated services provided by the CMA disagree	I trust the automated services provided by the CMA Strongly disagree
The automated service provided to me satisfies my needs	The automated service provided to me satisfies my needs Strongly Agree	The automated service provided to me satisfies my needs Agree	The automated service provided to me satisfies my needs Neutral	The automated service provided to me satisfies my needs disagree	The automated service provided to me satisfies my needs Strongly disagree
The automated service I used was easy and clear	The automated service I used was easy and clear Strongly Agree	The automated service I used was easy and clear Agree	The automated service I used was easy and clear Neutral	The automated service I used was easy and clear disagree	The automated service I used was easy and clear Strongly disagree
The automated service benefits me in my dealings with the CMA	The automated service benefits me in my dealings with the CMA Strongly Agree	The automated service benefits me in my dealings with the CMA Agree	The automated service benefits me in my dealings with the CMA Neutral	The automated service benefits me in my dealings with the CMA disagree	The automated service benefits me in my dealings with the CMA Strongly disagree