TECHNIQUES AND TECHNOLOGIES FOR MANAGING COVID-19 RELATED KNOWLEDGE

PURPOSE OF SURVEY

The aim of this research is to explore the usage and effectiveness of key knowledge management (KM) techniques and technologies for dealing with COVID-19 outbreak.

CONFIDENTIALITY

As this survey is being conducted for university research, there is no commercial benefit. Information provided through this survey will be treated in absolute confidence. The results will only be used for purpose of this research study and not for any other purpose.

IMPORTANT NOTES

1. There are no right or wrong answers to questions in this survey. Select the most appropriate for each question based on your view/experience.

2. There may be questions which appear irrelevant or impertinent. However, it is necessary in this study that all questions are answered, as the questionnaire is designed to achieve particular research objectives, and it is hoped not to offend respondents in any way. If there are any questions which you are unwilling or unable to answer, skip them and continue answering the remainder of the questions.

3. Remember that both your identity and that of the company/organisation you work for will remain strictly confidential.

PART l- GENERAL INFORMATION

1.

What is your gender?

2.

Please indicate your current job title/position:

3.

What type of organisation do you work for?

4.

Please indicate the total employee size of your organisation

5.

In which region do you work?

PART II: TECHNIQUES AND TECHNOLOGIES FOR MANAGING COVID-19 RELATED KNOWLEDGE

6.

The following is a list of knowledge management techniques and technologies are used for managing COVID-19 related knowledge. Please indicate which of these YOU currently use for managing COVID-19 related knowledge.

Meaning of scale:
4 = Always Used; 3 = Often Used; 2 = Sometimes Used; 1 = Never Used

4 3 2 1
Online Brainstorming
Virtual Meetings
Online Bulletin Boards
Virtual Coaching and Mentoring
Virtual Communities of Practice
Online Education and Training
Online Help Desks
Knowledge fairs
Staff expertise database
Lessons learned database
Best practices database
Oral interviews
Online interaction with stakeholders
Email
Formal story telling
Telephone systems equipped for conference calling
Video Conferencing
WhatsApp
Instagram
Facebook
Twitter
FaceTime
Snapchat
LinkedIn
Zoom
MS Teams
Skype
Webex

7.

The following is a list of knowledge management techniques and technologies are used for managing COVID-19 related knowledge. Please indicate how effective YOU believe them to be in managing COVID-19 related knowledge.

Meaning of scale:
4 = Highly Effective; 3 = Has Some Effect; 2 = Has Little Effect; 1 = Has No Effect

4 3 2 1
Online Brainstorming
Virtual Meetings
Online Bulletin Boards
Virtual Coaching and Mentoring
Virtual Communities of Practice
Online Education and Training
Online Help Desks
Post-project reviews
Knowledge fairs
Staff expertise database
Lessons learned database
Best practices database
Oral interviews
Online interaction with stakeholders
Email
Formal story telling
Telephone systems equipped for conference calling
Video Conferencing
WhatsApp
Instagram
Facebook
Twitter
FaceTime
Snapchat
LinkedIn
Zoom
MS Teams
Skype
Webex

8.

PLEASE PROVIDE FURTHER COMMENTS ABOUT MANAGING COVID-19 RELATED KNOWLEDGE, IF ANY IN THE SPACE BELOW

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS QUESTIONNAIRE.

Dr Suresh Renukappa, Dr Subashini Suresh, and Prof. Ellyn Lester
CIB W102 Commission

If you need any further clarifications, please email:
suresh.renukappa@wlv.ac.uk;
s.subashini@wlv.ac.uk;
elester@stevens.edu

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