Privacy Policy

Survs (“Survs” or the “Service”) is a service offered through the URL survs.com (the “Website”). Survs is owned and operated by Enough Pepper Lda. (“Survs,” “we,” or “us”). For the purposes of this Privacy Policy, a “User” (or "Survey Creator") is a person who creates surveys, and a “Respondent” is a person who answers those surveys. Survs takes the privacy of its users seriously. This Privacy Policy outlines the details of our commitment to user privacy and security. This document will let you know what information we collect through Survs and how we use that information. The information we receive from Survey Creators and survey Respondents and how we handle it differs, so we have split some sections of this privacy policy into two parts.

1. Information we collect

Information we collect directly from Users

As a User, we collect information relating to you and your use of our services from a variety of sources:

  • Registration information: You need a Survs account before you can create surveys on Survs. We collect information about you as you register for an account. This information includes your username, email address, timezone and password.
  • Billing information: When you decide to upgrade your account, we require you to provide your billing details, such as a name, credit card details and billing address.
  • Contacts information: We allow you to import email addresses into a list of contacts so you can easily invite people to take your surveys via email. We only use these email addresses to send email invitations at your direction.
  • Survey data: We store your survey content and responses.

Information we collect directly from Respondents

As a Respondent, when you respond to surveys hosted by Survs, we collect, on behalf and upon instructions of the Survey Creator, information relating to you and your use of our services:

  • Responses to surveys: We collect and store the Survs responses from Respondents. The Survey Creator is responsible for that data and manages it. The Survey Creator is usually the same person that invited the Respondent to take the survey and sometimes they have their own privacy policy. When responding to a survey, you may provide personal information or data. Survs is not responsible for the content of surveys, so if you have any questions about a survey, please contact the Survey Creator directly.
  • Email address: Survs records the email address if the Survey Creator provides it to us in order to send the Respondent a survey invitation email. The Respondent may opt out of receiving email invitations to complete surveys that are sent by Survey Creators via Survs.

Information we collect indirectly from Users and Respondents

Analytics data: As is true of most websites, we gather certain analytics information automatically. This information may include IP address, browser type, operating system and date/timestamp.

2. How we use your information

Users:

We use the information we collect about Users for a variety of purposes:

  • To provide you with our services.
  • To enforce our Terms of Service and prevent potentially illegal or abusive activity.
  • To contact you about your service or account. We occasionally send you communications (e.g., service-related announcements, changes to our services or policies, billing-related matters, a welcome email when you first register).
  • To contact you for marketing purposes. We will only do this if you have consented to our contacting you for this purpose. You may opt-out of these communications at any time by changing the relevant setting on your Profile page.

Respondents:

All information that Respondents provide in response to a survey will be provided to the Survey Creator. Survey responses are owned and managed by the Survey Creator, and we treat that information as private to the Survey Creator. The Survey Creator controls the survey and what happens to the survey data. We recommend that you contact the Survey Creator running the survey to understand how they will use your survey responses. The Survey Creator may provide you with their own privacy policy governing the use of your survey data. We will not provide any information that you submit in response to the survey to third parties.

3. With whom do we share or disclose your information

Users:

We may share your information with third parties who provide services on our behalf to help with our business activities. These service providers are authorized to use your information only as necessary to provide these services to us and keep your information confidential. These services may include:

  • Payment processing
  • Providing customer service
  • Sending marketing communications
  • Conducting research and analysis
  • Providing cloud computing infrastructure

Respondents:

We disclose your survey responses to Survey Creators. We host surveys for Survey Creators, but they are the primary collector of survey data. Anything you expressly disclose in your survey responses will, naturally, be provided to Survey Creators. Please contact the Survey Creator directly to understand how they might share your survey responses.

4. Rights to your information

Users:

  • Update your account details: You can update your registration and other account information on your Profile page and your Account page. Information is updated immediately.
  • Opt-out preferences: When you register for an account, we will use your email address to send periodic emails to you of both promotional and transactional. You may opt out of promotional communications at any time by changing the relevant setting on your Profile page. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional.
  • Download/backup your survey responses: We provide you with the ability to export your survey responses in a variety of formats. This allows you to create your own backups or work with your data offline.
  • Delete your survey data: You can delete your survey data through your account's user interface.
  • Delete your Survs account: You can delete your Survs account at any time by contacting us. This will result in the deletion of your account and all survey data stored in it. This data cannot be recovered. Please be aware that Survs may for a time retain residual information in our backup and/or archival copies of our database which takes up to about 12 months to disappear.
  • EU Users: Some Users have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through your Account page or Profile page, and in all cases, requests to exercise these rights may be directed to our customer support team. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.

Respondents:

We have no direct relation with survey respondents. You will need to contact the Survey Creator (the data controller) if you have any questions about the survey, or if you no longer like to be contacted by them, or if you want to access, update, or delete anything in your responses. If requested to remove data we will respond within a reasonable timeframe. We will not transfer survey response data to third parties. We will retain your information for as long as needed to provide services to our Survey Creators. Survs will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We provide Survey Creators with tools to maintain the responses they collect through their surveys. Survs cannot provide you with this access since survey responses are the Survey Creator private information.

5. Security, cookies and other information

  • Security: The security of your information is important to us, and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information that you provide to us is stored on secure servers. When you submit information, we encrypt that information using secure socket layer technology (SSL). Where you use a password to access certain areas of our website you are responsible for keeping this password confidential and must not share it with anyone. We follow generally accepted industry standards to protect the personally identifiable information and data submitted to us, both during transmission and once we receive it. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
  • Cookies: Survs uses cookies to administer the website. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
  • Changes to this privacy policy: This privacy policy may be changed. If we make any material changes, we will notify you using a notice on this website before the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

6. Additional information for European Union users

  • Personal data: References to “personal information” in this policy are equivalent to “personal data”.
  • IP addresses: Our servers record the incoming IP addresses of visitors to our websites. We use these log files for purposes such as system administration and maintenance, and security purposes (e.g., controlling abuse, spam and DDOS attacks). IP addresses are only linked to survey responses if a Survey Creator has configured a survey to collect IP addresses. By agreeing to this privacy policy, you expressly consent to Survs using your IP address for the preceding purposes. If you wish to opt out from the preceding consent to use your IP address, you must delete your account (if you have one) or not respond to a survey if requested to do so.
  • Data controller: Survs is the data controller for registration, billing and other account information that we collect from Users in the EU. However, the data controller for survey data is the Survey Creator. The Survey Creator determines how their survey questions and responses are used and disclosed. Survs only processes such survey data in accordance with the instructions and permissions (including those given under this privacy policy) selected by the Survey Creator when they create and administer their survey.
  • Accessing and correcting your personal data: You have the right to access and correct the personal information that Survs holds about you. This right may be exercised using the Survs user interface or by us at contacting support@survs.com.

General Data Protection Regulation (GDPR)

Survs is compliant with the General Data Protection Regulation (GDPR). This regulation is designed to give European Union citizens more control over their data and seeks to unify existing privacy and security laws under one comprehensive scheme.

Below are a few examples of initiatives we have taken to comply with GDPR requirements:

  • Committing to follow any additional security and privacy measures required under GDPR.
  • Where we are transferring data outside of the EU, committing to appropriate data transfer mechanisms as required by GDPR. This includes Privacy Shield certification.
  • Assisting concerning security and privacy of processing, notifying regulators of breaches, and promptly communicating any breaches to customers and user.
  • Assisting with data processing security and privacy requirements, notifying regulators of personal data breaches and promptly communicating any such breaches to our customers and users.
  • Ensuring Survs staff that access and process Survs customer personal data have been trained in handling that data and are bound to maintain the confidentiality and security of that data.

We are committed to the protection of User data, which is why our Users can count on our commitment to GDPR compliance.

7. Contact Us

If you have questions or concerns about Survs' Privacy Policy please contact us at support@survs.com or Avenida da República 6, 7 Esq 1050-191 Lisboa, Portugal Attn: Privacy Department.