Privacy Policy

Survs (“Survs” or the “Service”) is a service offered through the URL survs.com (the “Website”). Survs is owned and operated by Enough Pepper Lda. (“Survs,” “we,” or “us”). For the purposes of this Privacy Policy, a “User” (or "Survey Creator") is a person who creates surveys, and a “Respondent” is a person who answers those surveys. Survs takes the privacy of its users seriously. This Privacy Policy outlines the details of our commitment to user privacy and security. This document will let you know what information we collect through Survs and how we use that information. The information we receive from Survey Creators and survey Respondents and how we handle it differs, so we have split some sections of this privacy policy into two parts.

1. Information we collect

Information we collect directly from Users

We collect information relating to Users from a variety of sources:

  • Registration information: Users need a Survs account before they can create surveys on Survs. We collect information about Users as they register for an account. This information includes username, email address, timezone and password.
  • Billing information: When Users decide to upgrade their account, we require them to provide billing details, such as a name, credit card details and billing address.
  • Contacts information: We allow Users to import email addresses into a list of contacts so they can easily invite people to take surveys via email. We only use these email addresses to send email invitations on Users' behalf and at their direction.
  • Survey data: We store survey content and responses.

Information we collect directly from Respondents

We collect information relating to Respondents from surveys hosted by Survs on behalf and upon instructions of the Survey Creator.

  • Responses to surveys: We collect and store the Survs responses from Respondents. The Survey Creator is responsible for that data and manages it. The Survey Creator is usually the same person that invited the Respondent to take the survey and sometimes they have their own privacy policy. When responding to a survey, Respondents may provide personal information or data. Survs is not responsible for the content of surveys, so if Respondents have any questions about a survey, they should contact the Survey Creator directly.
  • Email address: Survs records the email address if the Survey Creator provides it to us in order to send Respondents a survey invitation email. Respondents may opt out of receiving email invitations to complete surveys that are sent by Survey Creators via Survs.

Information we collect indirectly from Users and Respondents

Analytics data: As is true of most websites, we gather certain analytics information automatically. This information may include IP address, browser type, operating system and date/timestamp.

2. How we use information

Users:

We use the information we collect about Users for a variety of purposes:

  • To provide Users with our services.
  • To enforce our Terms of Service and prevent potentially illegal or abusive activity.
  • To contact Users about their service or account. We occasionally send communications (e.g., service-related announcements, changes to our services or policies, billing-related matters, a welcome email when Users first register).
  • To contact Users for marketing purposes. We will only do this if Users have consented to receive these communications. Users may opt-out of these communications at any time by changing the relevant setting on the Profile page.

Respondents:

All information that Respondents provide in response to a survey will be provided to the Survey Creator. Survey responses are owned and managed by the Survey Creator, and we treat that information as private to the Survey Creator. The Survey Creator controls the survey and what happens to the survey data. We recommend that Respondents contact the Survey Creator running the survey to understand how they will use their survey responses. The Survey Creator may provide Respondents with their own privacy policy governing the use of survey data. We will not provide any information that Respondents submit in response to the survey to third parties.

3. With whom do we share or disclose information

Users:

We do not share personal information with any third parties except under very limited circumstances, such as to provide customer service and payment processing. These third parties are authorized to use Users' personal information only as necessary to provide these services to us.

Respondents:

We disclose Respondent survey responses to Survey Creators. We host surveys for Survey Creators, but they are the primary collector of survey data. Anything Respondents expressly disclose in survey responses will, naturally, be provided to Survey Creators. Please contact the Survey Creator directly to understand how they might share Respondent survey responses.

4. Rights to information

Users:

  • Update account details: Users can update registration and other account information on the Profile page and Account page. Information is updated immediately.
  • Opt-out preferences: When Users register for an account, we may use their email address to send periodic emails. Users may opt out of promotional communications at any time by changing the relevant setting on the Profile page. We will also send service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send an email. Users do not have an option to opt out of these emails, which are not promotional.
  • Download/backup survey responses: We provide the ability to export survey responses in a variety of formats. This allows Users to create backups or work with data offline.
  • Delete survey data: Users can delete survey data through the account's user interface.
  • Delete the Survs account: Users can delete their Survs account at any time by contacting us. This will result in the deletion of their account and all survey data stored in it. This data cannot be recovered. Please be aware that Survs may for a time retain residual information in our backup and/or archival copies of our database which takes up to about 12 months to disappear.
  • EU Users: Some Users have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through the Account page or Profile page, and in all cases, requests to exercise these rights may be directed to our customer support team. We will respond to requests to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor our Users' requests.

Respondents:

We have no direct relation with survey respondents. Respondents will need to contact the Survey Creator (the data controller) if they have any questions about the survey, or if they no longer like to be contacted by them, or if they want to access, update, or delete anything in their responses. If requested to remove data we will respond within a reasonable timeframe. We will not transfer survey response data to third parties. We will retain the Respondent's information for as long as needed to provide services to our Survey Creators. Survs will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We provide Survey Creators with tools to maintain the responses they collect through their surveys. Survs cannot provide Respondents with this access since survey responses are the Survey Creator private information.

5. Security, cookies and other information

  • Security: The security of information is important to us, and we will take all steps reasonably necessary to ensure that data is treated securely and in accordance with this privacy policy. All information that Users provide to us is stored on secure servers. When Users submit information, we encrypt that information using secure socket layer technology (SSL). Where Users use a password to access certain areas of our website they are responsible for keeping this password confidential and must not share it with anyone. We follow generally accepted industry standards to protect the personally identifiable information and data submitted to us, both during transmission and once we receive it. Once we have received Users' information, we will use strict procedures and security features to try to prevent unauthorized access.
  • Cookies: Survs uses cookies to administer the website. Users can control the use of cookies at the individual browser level, but if they choose to disable cookies, it may limit their use of certain features or functions on our website or service.
  • Changes to this privacy policy: This privacy policy may be changed. If we make any material changes, we will notify Users using a notice on this website before the change becoming effective. We encourage Users periodically review this page for the latest information on our privacy practices.

6. Additional information for European Union users

  • Personal data: References to “personal information” in this policy are equivalent to “personal data”.
  • IP addresses: Our servers record the incoming IP addresses of visitors to our websites. We use these log files for purposes such as system administration and maintenance, and security purposes (e.g., controlling abuse, spam and DDOS attacks). IP addresses are only linked to survey responses if a Survey Creator has configured a survey to collect IP addresses. By agreeing to this privacy policy, Users expressly consent to Survs using their IP address for the preceding purposes. If Users wish to opt out from the preceding consent to use their IP address, they must delete their account (if they have one) or not respond to a survey if requested to do so.
  • Data controller: Survs is the data controller for registration, billing and other account information that we collect from Users in the EU. However, the data controller for survey data is the Survey Creator. The Survey Creator determines how their survey questions and responses are used and disclosed. Survs only processes such survey data in accordance with the instructions and permissions (including those given under this privacy policy) selected by the Survey Creator when they create and administer their survey.
  • Accessing and correcting personal data: Users have the right to access and correct the personal information that Survs holds about them. This right may be exercised using the Survs user interface or by us at contacting support@survs.com.

General Data Protection Regulation (GDPR)

Survs is compliant with the General Data Protection Regulation (GDPR). This regulation is designed to give European Union citizens more control over their data and seeks to unify existing privacy and security laws under one comprehensive scheme.

Below are a few examples of initiatives we have taken to comply with GDPR requirements:

  • Committing to follow any additional security and privacy measures required under GDPR.
  • Where we are transferring data outside of the EU, committing to appropriate data transfer mechanisms as required by GDPR. This includes Privacy Shield certification.
  • Assisting concerning security and privacy of processing, notifying regulators of breaches, and promptly communicating any breaches to customers and user.
  • Assisting with data processing security and privacy requirements, notifying regulators of personal data breaches and promptly communicating any such breaches to our customers and users.
  • Ensuring Survs staff that access and process Survs customer personal data have been trained in handling that data and are bound to maintain the confidentiality and security of that data.

We are committed to the protection of User data, which is why our Users can count on our commitment to GDPR compliance.

7. Contact Us

If you have questions or concerns about Survs' Privacy Policy please contact us at support@survs.com or Avenida da República 6, 7 Esq 1050-191 Lisboa, Portugal Attn: Privacy Department.