4. Analyze

Once you begin collecting responses, you can analyze them in a variety of ways:

Summary

For a quick overview of survey results, use the Summary view. Click the View responses link beside each question to see answers to open-ended questions.

Incomplete and Complete

Each response is marked as either Incomplete or Complete:

• Incomplete — The respondent entered at least one answer and clicked Next on at least one survey page, but didn't click Submit on the last page of the survey.
• Complete — The respondent answered all required questions they saw and clicked Submit on the last page of the survey.

Use the Hide incomplete responses option to exclude them from view.

Respondents

Use the Respondents section to view individual responses one at a time. Click the Exclude link to remove invalid responses from the data.

Reports

To share the survey results with colleagues, clients, or your audience, create a report and share the link. Reports can be accessed by anyone who has the link, no login required.

Export

Export your response data in Excel, CSV, or SPSS format. Use filters to export only specific subsets. Note: Export is only available on paid plans.

Cross-tabulation

Cross-tabulation compares two Multiple Choice questions side-by-side to reveal relationships. To create a cross-tabulation:

1. Go to 'Analyze > Crosstabs'.
2. Click 'Create a cross-tabulation'.
3. Choose the two questions and click Create.

Filters

Use filters to sort and narrow survey results for deeper analysis. Open the Filter menu in the Summary page and click Manage Filters. To activate a filter, select it from the same menu. You can also filter by channel using the Channels menu.

With filters, you can choose to show respondents who meet certain criteria. For example, respondents who:

• Answered an open-ended question with a specific word.
• Selected a particular option in a multiple choice question.
• Did not select a particular option in a multiple choice question.

You can also compose different filters to create a complex Expression Filter. For example, these are two simple filters:

• Filter A: Selected option a) in question 1.
• Filter B: Selected option b) in question 1.

Combine the above filters into an Expression Filter: Filter A OR Filter B. This filter shows respondents who selected either option a) or b) in Question 1.