4. Analyze

Once you’ve started collecting responses, you can analyze responses in different ways:

Summary

If you’d like an overview of the survey results, viewing the Summary is the way to go. To see the answers to open-ended questions, click the View responses link next to the question title.

Incomplete and Complete

Each response will have one of the following states:

• Incomplete — The respondent entered at least one answer and clicked Next on at least one survey page, but didn't click Submit on the last page of the survey.
• Complete — The respondent answered all required questions they saw and clicked Submit on the last page of the survey.

You can hide Incomplete responses by using the Hide incomplete responses option.

Respondents

To navigate through all respondents one by one, enter the Respondents section. You can remove invalid respondents from the statistics by using the Exclude link.

Reports

To share the survey results with colleagues, clients, or your audience, create a report and share the link. Reports can be accessed by anyone who has the link, no login required.

Export

The Export feature allows you to download all response data in Excel, CSV, and SPSS formats. By using the Filters feature you can export just a subset of the data. Export is only available on paid plans.

Cross-tabulation

Cross-tabulation allows you to show a side-by-side comparison of two Multiple Choice questions so you can figure out how they relate to each other. To create a cross-tabulation:

1. Enter the 'Analyze > Crosstabs' page.
2. Click the 'Create a cross-tabulation' button.
3. Select the two questions to cross-tabulate and click the Create button.

Filters

Filters are a powerful tool to sort survey results for in-depth analysis. To create a filter, open the Filter menu in the Summary page (below the Activity section) and select Manage Filters. To activate a filter, use the same menu and select the intended filter. You can also filter results by channel using the Channels menu.

With filters, you can choose to show respondents who meet certain criteria. For example, respondents who:

• Answered an open-ended question containing a specific word.
• Answered a determined option on a multiple choice question.
• Didn't answer a determined option on a multiple choice question.

You can also compose different filters to create a complex Expression Filter. For example, these are two simple filters:

• Filter A: Answered option a) in question 1.
• Filter B: Answered option b) in question 1.

Combine the above filters into an Expression Filter, resulting in: Filter A OR Filter B. When this expression filter is activated, only respondents who answered option a) or b) on question 1 will be shown.