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5. Account

Accounts and Users

Accounts can include multiple users, depending on the selected plan (Free, Basic, Pro, or Premium). Users may belong to more than one account. The account creator is assigned the Owner role, which allows them to invite or remove users. The Owner role is perfect for account administrators. It allows to invite other users to join an account and to remove users from an account.

Upgrade

You can upgrade to a paid plan at any time. Choose between a monthly or annual subscription. Monthly plans renew automatically every 30 days until you cancel or downgrade. Annual plans do not renew automatically.

Payment methods

We accept Visa, MasterCard, and American Express for both monthly and annual subscriptions. For annual plans, we can issue an invoice payable by credit card, bank transfer, or PayPal.

Downgrade

You can downgrade your plan at any time. Monthly subscriptions continue until the end of the billing cycle, even after a downgrade. Plan changes take effect at the end of the current 30-day billing cycle.

Profile

To update your email or password:

  1. Click your username in the top-right support menu.
  2. In the Profile page, click Edit next to Personal Data.

Enterprise

Learn more about Enterprise plans here: Enterprise

Invite users

To invite users to join your account:

  1. Go to the Account page from the main menu.
  2. Open the Options menu and select Invite new user.
  3. Enter the person’s email and an optional message.

They’ll receive an email with a confirmation link to join the account.

User roles

  Viewer Editor Distributor Analyzer Manager Owner
Surveys
Create, edit and delete surveys - - - -
Preview surveys
Distribute
Manage channels - - - -
Clear responses - - - -
Analyze
View results - - - -
Share and export results - - - -
Manage filters - - - -
Account
Edit user roles - - - -
Assign Manager role - - - - -
Invite and remove users - - - -

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