We're happy to announce some improvements to our Email Channel aimed at making your experience smoother and more intuitive:

• We've revamped the Compose Email interface to provide a better writing experience, especially for those just getting started.
• The "Send test message" feature has been simplified to enable you to send test emails directly to your own address. This allows you to preview your email's final format, ensuring everything looks perfect before hitting send to your recipients.
• We've redesigned the Add Contacts and Compose Email pages in our help documentation with enhanced information.

Happy emailing!

We are happy to announce a new Multiple Choice question format called Linear. This question type is identical to "Multiple Choice: Single Answer", but instead of a vertical layout the choices are oriented in a horizontal layout. This new format has been highly requested by our users and saves some vertical space on longer surveys.

We hope you find this new question type useful for your surveys. Happy asking!

We have made some changes to our billing system:

• Added more flexibility to the available payment methods. We now accept Visa, Mastercard, and American Express for both monthly and annual plans.
• For annual plans, we can also issue an invoice payable by bank transfer or PayPal. To arrange an invoice purchase please contact us at support@survs.com.

Happy asking!

We are happy to announce the inclusion of 36 new fonts that expand the possibilities during the survey design process. We have taken into account the fact that many of our users use non-Latin languages, so we have chosen a range of fonts that include popular alphabets such as Arabic, Chinese, Hebrew, Hindi, Japanese, Korean, Thai. The fonts are available via the Theme Editor.

The complete list of available fonts is as follows:

• Sans: Arial, Helvetica, Verdana, Courier, Open Sans, Droid Sans, Source Sans Pro, PT Sans, Roboto, Noto Sans, Lato, Inter
• Serif: Georgia, Times New Roman, Droid Serif, PT Serif, Arvo, Merriweather, Lora, Noto Serif, Libre Baskerville, Source Serif Pro, EB Garamond, IBM Plex Serif
• Arabic: Cairo, Tajawal, Amiri, Almarai
• Chinese: Noto Sans SC, Noto Serif SC, Ma Shan Zheng
• Hebrew: Rubik, Heebo, Assistant, Alef
• Hindi: Poppins, Mukta, Hindi Siliguri
• Japanese: Noto Sans JP, Noto Serif JP, M+ Rounded 1c
• Korean: Noto Sans KR, Nanum Gothic, Nanum Myeongjo
• Thai: Kanit, Prompt, Sarabun

Happy asking!

We would like to announce some changes to our pricing:

• All plans now use EUR as currency instead of USD.
• The limit of users in the Premium plan is reduced from 24 to 12.
• The annual plans now have the same limit of responses per month as the monthly plans: 2000/mo in the Basic Plan, 4000/mo in the Pro Plan, and 12000/mo in the Premium Plan.

We are excited to announce that we will be switching to Stripe as our payment provider. Stripe is a leading payment platform that is trusted by businesses around the world. Stripe is renowned for its security measures, which include fraud prevention tools, PCI-compliant payment processing, and secure data storage. We are confident that this switch will provide a better experience for our customers when it comes to paying for our services. You will be able to use the same payment methods as before: Visa, Mastercard, and American Express.

Thank you for your continued support. We look forward to providing you with an even better payment experience with Stripe.

Survs is committed to compliance with the General Data Protection Regulation (GDPR), which comes into effect on May 25, 2018. The regulation contains the most significant changes to European data privacy legislation in the last 20 years. It is designed to give EU citizens more control over their data and seeks to unify existing privacy and security laws under one comprehensive scheme.

Our customers can trust that Survs has made GDPR a priority. Below are a few examples of initiatives we have taken to comply with GDPR requirements:

• Committing to follow any additional security and privacy measures required under GDPR.
• Where we are transferring data outside of the EU, committing to appropriate data transfer mechanisms as required by GDPR. This includes Privacy Shield certification.
• Assisting concerning security and privacy of processing, notifying regulators of breaches, and promptly communicating any breaches to users.
• Assisting with data processing security and privacy requirements, notifying regulators of personal data breaches and promptly communicating any such breaches to our customers and users.
• Ensuring Survs staff that access and process Survs customer personal data have been trained in handling that data and are bound to maintain the confidentiality and security of that data.

Survs is committed to customer success and the protection of customer data, which is why our customers can count on our commitment to GDPR compliance. For more information, please visit our Privacy Policy page.

We are happy to announce Survs Enterprise, a simple and convenient way for large teams and organizations to create and manage surveys online. With a Survs Enterprise subscription, you can provide multiple members of your organization access to Survs while maintaining one consolidated bill.

• Multiple accounts — Easily provide Survs to multiple members of your organization, with a bulk discount. Enterprise accounts include all features.
• Centralized administration — Manage multiple Survs licenses in a simple way, with a dedicated, easy to use, administration interface.
• Consolidated billing — Maintain one consolidated bill for multiple user accounts within your organization, with a single invoice.

More information on the Survs Enterprise page. Happy asking!

Today, we’re excited to introduce two great new features: Cross-Tabulation and File Upload.

• Cross-Tabulation allows you to show a side-by-side comparison of two Multiple Choice questions so you can figure out how they relate to each other. This feature is available for all paid plans and can be found on the “Analyze > Crosstabs” page.
• File Upload is a new question type that allows your respondents to upload a file, which you can then review at a later date in the “Analyze” section. An example use would be for collecting resume submissions, or other documents. This feature is only available on the Pro and Premium plans.

We hope you’ll enjoy these new features! As always, if you have any questions or feedback, feel free to email us.

Happy asking!

In the previous posts, we covered several new individual features introduced during 2014. In this post, we combine the most relevant ones in a single post so that you can quickly catch up on what’s new.

• New Design – A cleaner interface, easier and quicker to navigate.
• Theme Editor – Brand new, more flexible theme editor.
• Reports – Share survey results with colleagues, clients, and audiences.
• SPSS – Export your survey results to SPSS for statistical analysis.
• Responsive – Surveys are now more mobile friendly.
• Email Notifications – Subscribe to notifications for new responses.
• Piping – Display an answer from a previous question on a later page.
• Custom URL Variables – Store respondent data through a survey link.
• HTML Formatting – Add HTML to create links, bold, and underline text.

We hope you’ll enjoy these new features! As always, if you have any questions or feedback, please email us.

Happy asking!

This feature allows you to store respondent data by passing values through a survey link to be added to the survey results. For example, you can associate a customer ID field or an email address field, which is already in your database, with your survey respondents. Once stored, the data is shown in the Analyze section together with the survey results.

A typical survey link looks like this:

For example, if you want to pass the respondent customer ID and email address from your database into the survey, it would look like this:

When the respondent completes the survey, the custom data in the URL is linked to the respondent, shown in the Analyze section, and included in the Export files. This feature is only available on paid plans.

We’re eager for you to try out this helpful new feature. If you’d like to get in touch, please email us at: support@survs.com

Today, we’re excited to introduce you to Pre-Populate. This new feature allows you to automatically fill some survey fields with data that you already have (i.e., name, age, email, etc.) rather than ask for the information again.

How it works

Here is sample survey:

If a user clicks on the link, they will be taken to the survey with no pre-filled questions. To pre-fill a question, more information must be appended to the end of the URL. The following example fills the first question with “Mary”:

The following link automatically selects the third choice of the second question:

You can also append multiple parameters in the same URL to pre-fill multiple questions, like in this example:

Pre-Populate URL formatting

The formats for the URL parameters for each question type are as follows:

• Multiple Choice
  q1_2 – Selects the second choice of question number one.
• Open Text
  q2=Mary – Enters “Mary” into question number two.
• Multiple Textboxes
  q3_1=John – Enters “John” into the first textbox of question number three.
• Matrix
  q4_1=2 – Selects the second column of the first row in question number four.

As usual, we welcome questions and feedback from you. If you’d like to get in touch, please email us at: support@survs.com

Today, we’re happy to introduce a helpful new feature called Piping. Available on paid plans, Piping allows you to display an answer from a previous question on a later page. For example, a piped answer could be displayed in a question or as a new answer choice in a follow-up question.

If you ask the participant to choose a favorite color:

You could incorporate the answer into a question asked later in the survey:

Or, if you ask the participant’s name:

You could include his or her name in a final “thank you” message:

How to Add Piping

Piping can be used to pull answers from the following question types:

• Multiple Choice – Single answer
• Multiple Choice – List
• Open Text – Single line
• Open Text – Paragraph

Selected, or piped, text can be displayed within these survey elements:

• Question titles
• Answer choices
• Headings and paragraphs
• A “thank you” message

Remember, to add Piping, the piped text must be inserted below its original placement, on a later page of the survey. For example, to display text for question one, simply insert [Q1] in the text of a later question, answer choice, paragraph, or message.

We hope you enjoy this new feature! As always, if you have any questions or feedback, please email us at: support@survs.com.

We’re excited to share three new features we’ve been working on over the past few weeks.

Email Notifications

You can now subscribe to email notifications for new survey responses. Once subscribed, you will receive a daily email digest with a summary only when there are new responses. Sign up for notifications via the survey Settings page by activating the Email Notifications option.

Better HTML Embed Channel

We’ve made improvements to the HTML Embed channel. When embedding the survey into your website or blog, you can now choose from the following options:

• Auto resize – Adapts the frame height to the survey height.
• Transparent background – Sets the survey background transparent.
• Hide header – Hides the survey header.
• Full width – Removes the survey margins, making the frame full width.

HTML Text Formatting

You can now add basic HTML tags to create links as well as embolden, italicize, and underline text within the survey.

Now, it’s even easier for people around the world to create surveys with Survs. Starting today, you can create surveys in 18 additional languages, along with the 11 languages already supported. The newly available survey languages are: Bulgarian, Czech, Danish, Finnish, Greek, Hebrew, Hungarian, Indonesian, Korean, Malay, Norwegian, Polish, Romanian, Swedish, Tagalog, Thai, Turkish, and Vietnamese. The other available languages are: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, and Spanish.

As always, we love to hear from our users. If you have any questions or suggestions, you can write to us at: support@survs.com

After months of hard work and refining, we are extremely happy to announce that today is the day – we have launched the new Survs! Now, creating surveys will be faster and easier than ever before. Here are some of the improvements and new features:

• New Design – Survs has been fully redesigned. The result: an interface that is cleaner, easier to navigate, and quicker to use.
• New Themes – We’ve created a new collection of beautiful themes for you to choose from.
• The Theme Editor – Customize the look of your chosen theme with our brand new, more flexible Theme Editor.
• New Survey Templates – We’re thrilled to introduce a new collection of professional survey templates.
• Reports – Reports are a new way to share your survey results and data with colleagues, clients, and audiences.
• SPSS – Export your survey results to SPSS for statistical analysis.
• Google Web Fonts – Customize your survey design choosing from a selection of Google Web Fonts.
• Responsive – Surveys are now mobile friendly!

We hope you enjoy the new Survs. If you have any questions or feedback, please get in touch with our support team. We’d love to hear from you: support@survs.com or follow @survs on Twitter.

We look forward to making Survs great together.

Cheers,
The Survs Team