We're pleased to share that our servers are now hosted in the Amazon AWS Frankfurt Region. Previously based in the United States, this transition ensures that all data is now stored in Europe. For many of our users, the location of their data is an important consideration. Moving our infrastructure to Europe brings several benefits:

• Improved performance: Hosting closer to the majority of our customers means lower latency and faster response times.
• Stronger data protection: Our European hosting complies with strict EU data privacy regulations, including GDPR, providing enhanced security and compliance for all users.
• Reliability and scalability: AWS's Frankfurt Region offers a robust infrastructure with high availability, ensuring a stable and efficient experience.

This change reflects our ongoing commitment to providing a secure, high-performing service. If you have any questions, feel free to reach out.

We're happy to announce some improvements to our Email Channel, designed to make your experience smoother and more intuitive:

• We've revamped the Compose Email interface to provide a better writing experience, especially for new users.
• The "Send test message" feature has been simplified, allowing you to send test emails directly to your own address. This helps you preview the final email format and ensures everything looks perfect before sending to your recipients.
• We've redesigned the Add Contacts and Compose Email pages in our help documentation with enhanced information.

Happy emailing!

We are happy to announce a new Multiple Choice question format called Linear. This question type is similar to "Multiple Choice: Single Answer", but instead of a vertical layout, the choices are arranged horizontally. This new format has been highly requested by our users and helps save vertical space in longer surveys.

We hope you find this new question type useful for your surveys. Happy asking!

We've made some updates to our billing system:

• Added more flexibility to the available payment methods. We now accept Visa, Mastercard, and American Express for both monthly and annual plans.
• For annual plans, we can also issue an invoice payable by bank transfer or PayPal. To arrange an invoice purchase, please contact us at support@survs.com.

Happy asking!

We are happy to announce the addition of 36 new fonts, expanding the possibilities for survey design. We considered that many of our users work with non-Latin languages, so we've included a selection of fonts that support popular alphabets such as Arabic, Chinese, Hebrew, Hindi, Japanese, Korean, and Thai. The fonts are available via the Theme Editor.

The complete list of available fonts is as follows:

• Sans: Arial, Helvetica, Verdana, Courier, Open Sans, Droid Sans, Source Sans Pro, PT Sans, Roboto, Noto Sans, Lato, Inter
• Serif: Georgia, Times New Roman, Droid Serif, PT Serif, Arvo, Merriweather, Lora, Noto Serif, Libre Baskerville, Source Serif Pro, EB Garamond, IBM Plex Serif
• Arabic: Cairo, Tajawal, Amiri, Almarai
• Chinese: Noto Sans SC, Noto Serif SC, Ma Shan Zheng
• Hebrew: Rubik, Heebo, Assistant, Alef
• Hindi: Poppins, Mukta, Hindi Siliguri
• Japanese: Noto Sans JP, Noto Serif JP, M+ Rounded 1c
• Korean: Noto Sans KR, Nanum Gothic, Nanum Myeongjo
• Thai: Kanit, Prompt, Sarabun

Happy asking!

We would like to announce some updates to our pricing:

• All plans now use EUR as the currency instead of USD.
• The maximum number of users in the Premium plan has been reduced from 24 to 12.
• The annual plans now have the same monthly response limits as the monthly plans: 2,000/month for the Basic Plan, 4,000/month for the Pro Plan, and 12,000/month for the Premium Plan.

We are excited to announce that we will be switching to Stripe as our payment provider. Stripe is a leading payment platform trusted by businesses worldwide. It is known for its robust security measures, including fraud prevention tools, PCI-compliant payment processing, and secure data storage. We are confident that this switch will provide our customers with a smoother and more secure payment experience. You can continue to use the same payment methods as before: Visa, Mastercard, and American Express.

Thank you for your continued support. We look forward to offering you an improved payment experience with Stripe.

Survs is committed to compliance with the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018. The regulation represents the most significant changes to European data privacy legislation in the past 20 years. It is designed to give EU citizens greater control over their data and aims to unify existing privacy and security laws under a comprehensive framework.

Our customers can trust that Survs has made GDPR a priority. Here are a few examples of initiatives we have undertaken to comply with GDPR requirements:

• Committing to follow any additional security and privacy measures required under GDPR.
• When transferring data outside of the EU, adhering to appropriate data transfer mechanisms as required by GDPR, including Privacy Shield certification.
• Assisting with security and privacy of data processing, notifying regulators of breaches, and promptly communicating any breaches to users.
• Ensuring Survs staff who access and process customer personal data are trained in handling that data and are bound to maintain its confidentiality and security.

Survs is committed to customer success and the protection of customer data. Our customers can rely on our commitment to GDPR compliance. For more information, please visit our Privacy Policy page.

We are happy to announce Survs Enterprise, a simple and convenient way for large teams and organizations to create and manage surveys online. With a Survs Enterprise subscription, you can give multiple members of your organization access to Survs while maintaining a single, consolidated bill.

• Multiple accounts — Easily provide Survs access to multiple members of your organization, with a bulk discount. Enterprise accounts include all features.
• Centralized administration — Manage multiple Survs licenses effortlessly with a dedicated, user-friendly administration interface.
• Consolidated billing — Maintain one consolidated bill for multiple user accounts within your organization, with a single invoice.

For more information, visit the Survs Enterprise page. Happy asking!